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Event & Admittance Policies
Ticketing and Admittance
All sales are final, and tickets are non-refundable. The Elmhurst Symphony Association (ESA) reserves the right to revoke the license granted by a ticket.
One entry is granted per ticket. Unauthorized duplication of tickets may prevent admittance to the event. Late seating is at the discretion of house management and may not be available for certain programs and venues.
Artists, prices, and programs are subject to change without notice.
The ESA welcomes children of all ages, and invites parents to use their discretion to determine the age-appropriateness of our performances based on time of day and programming. For help or clarification, please contact us.
The ESA may require that oversized bags and coats be left on the coat racks located adjacent to the Ticketing Desk. The ESA also reserves the right to search bags for security reasons.
Covid-19 Risk
By attending an ESA event, the ticket holder acknowledges and voluntarily agrees to assume all risks related to exposure to Covid-19 and other communicable diseases, following required Health & Safety measures and all other terms and conditions. The ESA ticketing and attendance policies are subject to change and are subject to city and state public health guidelines.
Consent and Permission
The ESA reserves the right to record performances, including the audience, for future broadcast or promotion. Your attendance at an event shall be deemed consent and permission to use your image, as captured in photograph or on video, in connection with the promotion and marketing of the ESA and its related events.
Health & Safety Policies
As live performances return, safety is our priority. To ensure your visit to the Elmhurst Symphony, at our home venue of Elmhurst Christian Reformed Church (ECRC), is safe, we will continue to modify our guidelines and concert experience, based on the latest public health and union recommendations. The ESA is committed to the health and safety of our entire family – our audience, our artists, our technicians, our administrative staff, and all of the communities we serve.
Face Masks
Masks are optional but recommended for all individuals (vaccinated & unvaccinated) attending or volunteering at an Elmhurst Symphony Orchestra concert.
Hand Sanitizer
Hand sanitizer stations are available throughout Elmhurst Christian Reformed Church and can be found near all entrances to the building and concert hall. Per CDC guidelines, people should wash hands often with soap and water for at least 20 seconds.
Air Ventilation (HVAC) System
The Elmhurst Christian Reformed Church meets CDC-recommended guidelines on CO2 concentrations (no greater than 1000 parts per million (ppm)), with 700ppm.
Feeling Unwell
Patrons who are not feeling well, are exhibiting any COVID-19 symptoms, or have had or been exposed to COVID-19 in the past 10 days, should not attend Elmhurst Symphony Orchestra concerts. Please contact us to exchange your tickets for a future performance.
Web Service & Privacy Policies
Elmhurst Symphony Association operates the elmhurstsymphony.org website (hereinafter referred to as the “Service”).
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Data We Collect
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Tracking & Cookies
We use cookies and similar tracking technologies to track the activity on our Service. Cookies are sent to your browser from our website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Data Use & Disclosure
Elmhurst Symphony Association uses the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To monitor the usage of our Service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Under certain circumstances, Chicago Symphony Orchestra Association may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Security & Service Providers
Security
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Third Party Service Providers
We may employ third party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Third Party Service Providers used by the Elmhurst Symphony Association may include but are not limited to:
- Google Ads
- Google Analytics
- MailChimp
- SlickText
- Stripe
- UpStage Technologies
- NeonOne
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. We strongly advise you to review the Privacy Policies of every site you visit.
Contact Us
If you have any questions about these policies, please contact us via email at contact@elmhurstsymphony.org or by calling +1 (630) 941-0202.